Operational Excellence

At OACAS, we initially engaged PoD’s Team for Project Management to support the launch of our first Business Intelligence Information Product. Our initial engagement was with Hazel and her organizational and planning skills were exceptional. Through the engagement and analysis, PoD helped us solve a problem we didn’t know we had: – for the service we were launching, we needed to identify Who, What, Where, Why and design the related processes to ensure the How (our operating plan) would be structured for success.  We are grateful for Pearl Operational Design Inc.’s capabilities and insight which drove our holistic information program. PoD worked with us to design all the component processes from the consumer perspective, while at the same time helping our team and organisation to evolve.

Mark Mycyk

Lead, Child Welfare Data Service, Shared Services Program

Ontario Association of Children’s Aid Societies

“It was a privilege and a pleasure to work with Pearl Operational Design Inc. Hazel’s leadership style and ability to connect and collaborate across many diverse stakeholders was key to the success of the project for which we engaged PoD. Her approach embedded learning and a commitment to excellence that ensured requirements were met and that the organization had the capacity to transition from project mode to ongoing operations. I could always count on an honest assessment of opportunities and challenges as well as the creativity that facilitates innovative solutions. I would also add that her personal integrity and genuine interest in our work built trust and relationships that still exist today. I would not hesitate to engage Pearl Operational Design Inc. again!”

​​Martha Krzic

DIRECTOR, PROGRAMS | DIRECTRICE, PROGRAMMES

PATHWAYS TO EDUCATION CANADA | PASSEPORT POUR MA RÉUSSITE CANADA

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“Pearl Operational Design, through Hazel Lord’s leadership and project management, enabled our centre to successfully move through the many change management events and challenges encountered during our organizational merger. We could not have done the projects without Hazel.  Her intentional approach to all project activities and engagements resulted in our leadership team acquiring new language and tools to improve operational planning, reporting, internal communications and quality, which benefit both staff and clients. Simply put, ‘requirement gathering’, ‘problem statement’, ‘process mapping’, and ‘effectiveness and efficiency’ anchored by values of transparency and collaboration are now staples embedded in our planning processes.  All aspects of the work were done with excellence and exceeded expectations from start to finish.  If you want sustainable integrated solutions through inclusive and thoughtful process, look to Pearl Operational Design.”

Angela Robertson

Executive Director

Parkdale Queen West Community Health Centre